tinhat™ Mobile Insurance

Requested some information via email. Avtar emailed almost instantly with some answers. 10 minutes later my policy was updated. Can't fault Avtar or TinHat.

So far everything is fine, the pricing is competitive and communication has been solid. I have just made a claim for the first time as I've cracked the front and back of my S8. They dealt with my claim very quickly and gave me all the information I needed they've made this experience very smooth and easy for me ... Now I just await my device :)

I've never come across a more deceitful and underhand company than tinhat and the entire direct group. The company motto is 'profit first'. Quite happy to take my premium then messed me around for months after I had to make a claim. I am still without a working phone and having to take them to the financial ombudsman. Be warned: they will ignore you and come up with excuse after excuse.I would give zero stars if possible. Avoid the whole direct group

Made my first gadget claim ever and was worried as a lot of reviews of this insurer are really bad here. Made my claim three days ago and was asked to provide ownership and loss report which I did. Didn’t hear back so called this morning and was referred to (directgroup) who provides insurance payouts. I spoke with Hayley and she was great and efficient she processed my claim on the phone and took £75 excess insurance. My watch was only covered for £400 when the new watch was going to cost £429 so they gave me a £400 voucher from curry’s and advised me to buy it by paying extra £30 myself which was fine. I received my voucher after 30 mins and I am happy. Thanks for sorting out very quickly. I would recommend them for gadget cover.

Avtar helped me out today. V swift resolution to my request - no time and effort required from me.Will definitely be using tinhat again

Just bought a Moto G8 Power. This could not be selected on the drop down list as it’s only just gone on sale. A quick email and in less than half an hour and I could select it. I hand a discount code which couldn’t be entered, but has been applied post purchase and a refund given. I realise that they want my custom but at least the issues were sorted quickly. I hope I never have to claim, but if I have to, I expect a similarly excellent service!

I have used Tin Hat Insurance for several years. Avtar provided a good service to me. I would recommend Tin Hat, and especially your representativeAvtar Singh for his good service to me. Keep up the good work.

Put a claim in on Tuesday claim accepted on Thursday, I sent phone off Friday. I have just received it back today that is an exceptional turn around, can not complain about the service I received thank you tinhat

I have had a great experience with Tinhat and wanted to write a review for others. I lost my mobile phone whilst on a long weekend in Spain. I told the company on monday and had my new phone by Thursday. Everyone I spoke to over the phone was extremely helpful. I spoke to Oscar P and Gemma W so I hope they get recognition for excellent customer service. They were exceptionally clear and helpful. I paid extra for loss cover so I knew I was covered. Make sure you take out the correct insurance and if you ever have the misfortunes I did I hope you get the same service I did.

Absolutely dreadful customer service. Once you buy the policy, they are not interested. They will take days to reply to emails and they will look for any excuse not to pay. Consider other policies, Tin Hat was recommended to me so I only briefly read the small print without realising that even if your phone is brand new and under manufacturers warranty, they expect you to send it to them instead and they will "endeavour" to fix it with original parts "where possible" DREADFUL!!!