Yates Caravans Ltd

A no show. Just didn’t turn up! This is the second time in a month - the first time is excusable due to the owner being in hospital. Rebooked in for today so I got the caravan out and ready on the driveway. Midday booking, got to 14:00, I tried calling and no answer. Same at 15:00, same at 16:00, same at 16:30… even a text message sent, nothing. One final message was sent advising them that their services are no longer needed and I have instructed another company to service my caravan.

Outstanding service went through everything thoroughly with me explaining what had been done and some great advice on other bits. Highly recommend if you’re looking for a mobile service engineer. Thanks

We had just purchased a second-hand caravan in Oxfordshire and needed to get it serviced quickly so it could be moved down to Devon. I found Yates Caravan Ltd in an online search and I don't believe that I could have found anyone more efficient and helpful. Lisa kept me informed all the way, and even gave me instructions and pictures of how to remedy the problems that were found. If you are in their area (they are based in Bicester) and need mobile caravan servicing you will not find anyone better - their prices were good too.

I have been using Yates Caravans now since they started, six years ago. Both Gavin & Lisa are so kind and accommodating, taking the time to explain anything to me in a way that I can understand. I bought a new caravan two years ago, and they look after this one now too. As they are an Approved Workshop, they are able to maintain my warranty with the caravan manufacturer. Highly recommend them & if you do want to use them, book early as I rebook my annual service in for the following year.

Gavin tried to say my caravan had movement in the bulkhead and needed a complete rebuild. He said it was unroadworthy, worthless and a right off due to movement. Then shortly after said he would take it off my hands for a couple hundred pounds for a 10k caravan. There is nothing wrong with my van, he shouldn’t be trading. The manufacturer said that it was highly unlikely, untrue and would be a simple fix, not a complete rebuild like I was told. I’ve received no correspondence back from my previous email, which would have been a simple and easy way to resolve this issue. Oh, and blocking me on social media isn’t going to make this go away either.