College and County

I had such a positive experience with College and County. While trying to relocate to Oxford, I rang a lot of different agencies, and Ines was one of the few people who was genuinely enthusiastic to find out what I wanted/needed in my search. I felt she really cared about finding the right fit for me as a person, not just as a potential client. Couldn't have asked for a better service, or a more approachable firm!

I cannot recommend College and County more highly. From start to finish the main contact person with me in their Oxford office went above and beyond on every count. He found a great tenant for me very swiftly and let the house on first viewing. He walked me through every stage so I knew what to do and kept proactively in touch by phone and email to check if I or the prospective tenant needed anything or had any questions. He gave excellent advice and was friendly, personable, helpful, fair and transparent throughout. I'm very grateful indeed.

Best estate agent I have ever dealt with. Efficient, friendly, understanding and professional. They do what they say they will do on time and with care. Very well organised and experts in their field. Outstanding service and I would recommend without any reservations.

I am delighted to provide a review. College & County are by far the best agents I have ever encountered. They are exactly what they claim to be: caring, thoughtful and efficient. Their scrutiny of potential tenants is excellent. Nothing is ever too much trouble and the office is very responsive (particularly Lucy Woodall and Ines James). I cannot commend them highly enough.

I can only corroborate the comment made earlier by Vittoria, and I'm only giving one star because I can't give zero star. At the end of my tenancy, they also gave my deposit back to my flatmate despite me asking them not to. In spite of Vittoria's example where she lost a lot of money, the agency maintain a head tenant policy that is not mandatory. TDS can pay the deposit back to each tenant separately so there is no reason why this letting agency can't. What is more is that at the signing, the agency did not specifically/properly explain me what the head tenant role entailed. Vittoria's feedback confirms that the agency do know people may loose money because of the 'head tenant' clause but do nothing to prevent this from happening or protect all tenants. In my case they did not even update the TDS deposit information to add my name on it and did not serve me the prescribed information either. Yet when I asked about it they claimed to have done everything in line with the law until I brought in a lawyer. As Vittoria said, STAY AWAY, especially if you are a tenant looking to enter a joint tenancy.

Lewis Stacey was a pleasure to deal with. He is extremely professional, dedicated to creating a smooth process for clients, and kept us informed every step of the way. Above all, he is very approachable and kind. He always sticks to the values and ethics of the company he works for and his own. Lewis truly delivered excellent service throughout! Thank you for helping us find a place we love

My experience with College and County was a positive one. I had two properties to let and the whole process was seamless in both cases. The Oxford staff were friendly and helpful, keeping me up to date with the progress from finding tenants to the actual taking possession. I would rate them highly.

My mother and I were desperately looking for a property at the height of student move-in season (October), and found that the Oxford market was very competitive. This meant that most agencies were terrible at returning calls, keeping up communication, and were generally quite rude at time. College & County helped us find a new home and kept us up-to-date of the process throughout. They were sensitive to our needs and were understanding when some paperwork took longer no our side. 4 and not 5 stars, as the maintenance team has at time been slow to respond.